- How does Asia Travel Hotel Network guarantee the lowest airfares?
Asia Travel Hotel Network is a global company, which negotiates with the airlines on a global basis. With our bulk buying power we can negotiate better airfare deals than other travel retailers and in turn offer you the advantage of these discounts. As part of this lowest airfare commitment Flight Centre guarantees to beat any current airfare on the same day.
- How and when do I receive my travel documents?
Documents are requested from airlines and travel suppliers once you have paid in full. In most cases airline tickets are issued within 24 - 48 hours. Unless otherwise requested other travel documents are released 14 days prior to travel. We will send these documents to you by post unless other arrangements are made.
- How do I pay for my flights?
Your consultant will advise final payment details at the time of booking. Unless otherwise stipulated, payment for both international and domestic bookings is required immediately upon confirmation, or within 3 days depending on the fare type - again your consultant will advise you of these details.
- When will my credit card be debited?
For most bookings, the debit takes place at time of booking. Please ask your consultant if unsure.
- How do I amend a booking?
To amend or cancel a booking please email your consultant or call them on 66-2-231-1576 Please note: Some airfares are non refundable and/or non changeable and/or airline charges /cancellation fees may apply. Please ask your consultant at time of booking.
- How private are my personal details?
Our Privacy Policy ensures your right to privacy. We will not share your information outside of Flight Centre without your authority to do so.
- How do I pick up my airline E-Ticket?
E-Tickets are Electronic Tickets, a convenient new way of managing your travel that removes the "forgotten ticket" panic! On some airlines, you no longer need to receive a paper ticket before traveling - when you travel
on an E-Ticket your details are stored in the airline system and you proceed directly to the check-in counter at the airport, present a current Photo ID (passport), receive your boarding pass and you are on your way.
- What if I lose my ticket?
f you have lost your ticket prior to the day of travel please contact us and we will forward to you a Lost Ticket Indemnity form for completion. This will facilitate the reissue of your ticket. Note the airlines usually charge a reissue fee. If you lose your ticket on the day of departure, upon arrival at the airport contact the airline who will organize replacement.
- What are the alteration charges for reservations?
Generally all tickets are issued on a non-refundable/ non-changeable basis unless otherwise stated. However changes, if permitted, will normally attract a charge. Should you require further information, contact your Travel Consultant or click here . If you have booked online, please click here
- What if I need to cancel my booking? How do I obtain a refund?
Important please note: Airline charges and cancellation fees may apply to your particular airfare or travel arrangements and as such refunds will only be provided by the airline or travel supplier in accordance with these terms and conditions. To apply for a refund please return your unused airline ticket and travel documents together with a covering letter to your consultant. Airline refunds may take up to 12 weeks.
- How do I know the terms and conditions of the airfare purchased?
Terms and conditions differ depending on the airline and the type of ticket you have purchased. Please ask your consultant regarding details of cancellation fees, amendment fees and other terms and conditions.
- Can I book tickets for travel starting from outside the USA?
Yes. Asia Travel Hotel Network is a global company and can offer deals between many cities outside the USA. Please call a consultant on 66-2-231-1576 for a quote.
- Is it necessary to reconfirm your flight?
It is necessary to reconfirm your flight 72 hours prior to departure direct with the airline. Please contact your consultant for the airline phone number.
- Which airlines offer e-tickets?
Please note that the e-ticketing service can only be purchased using a credit card and is only available with the following airlines:- Aer Lingus
- Air Canada
- Air France
- Air Jamaica
- Alitalia
- Al Nippon
- American Airlines
- Austrian Airlines
- BMI British Midland
- British Airways
- Cathay Pacific
- Continental Airlines
- Delta Air Lines
- Iberia
- KLM Royal Dutch Airlines
- Lufthansa
- Qantas
- Scandinavian Airlines
- Singapore Airlines
- Swiss
- TAP Air Portugal
- United Airlines
- US Airways
- Virgin Atlantic
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